COLEAD has an ongoing commitment to excellence in customer service and customer satisfaction.
Our mission is to achieve superior product innovation, high-quality manufacturing and first class customer service distinguishes us from our competition.
Our products are covered by one year of replacement & free Maintenance from the date of purchase through us unless otherwise stated.
Return / Exchange Policy
We provide 1-year limited warranty for all of its products. Products can be serviced and/or repaired at a fee after the warranty period. Please contact our sales representative before you ship the RMA products. All returns must be shipped freight prepaid and well packaged. Please send us email or fax the air waybill as soon as you ship the RMA products.
Please keep shipping and insurance information, including tracking number, until your account has been credited or replacement / repaired product is received. If we determine that failure of the product(s) was not a result of a defect in materials or workmanship, we reserve the right not to repair or replace.